About Southend Care

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About Southend Care

Welcome to Southend Care!

We are a dynamic and forward thinking company employing over 300 staff and supporting over 1000 people per year.

We pride ourselves on working with some of the most vulnerable people in society including those people with very complex needs.

Our range of services includes Day Opportunities, Residential Care, Supported Living, Extra care, Shared Lives, Complex Reablement and Supported Employment.

We have highly trained and skilled staff who provide consistent and high quality care to people in our community. Our customer satisfaction ratings are excellent reflecting our passion and commitment to making a positive difference to peoples’ lives.

We offer services to people mainly funded by Southend Borough Council however we also support people who wish to pay for care privately and other organisations including Clinical Commissioning Groups.

Our Principles

The way the company works is guided by a number of principles:

Building a sustainable company that does good: good for the people it serves, its staff and the wider community

Enabling those traditionally disadvantaged to be empowered to live fulfilling lives

Ensuring staff feel part of something positive, worthwhile, satisfying and fulfilling

Ensuring our customers are valued as individuals, respected as equals, feel safe, supported and uplifted by what we do. That every interaction we have with a customer enhances their life no matter how small or big that might be

Ensuring our growth as a company provides opportunity for us to do more good for more people

Ensuring staff have the tools, the learning and the development to be the best version of themselves. That they know we nurture talent and opportunities are offered so where desired staff can build a fulfilling career

Policies and procedures and systems empower staff and customers, encouraging responsibility, quality and safeguarding the well-being of all.

“The service is well managed and led and has a strong, person centred, solutions focused culture supported by a loyal staff team.”

Director of Adult Social Care, Southend Borough Council
24,000

individual day sessions held between 2018-19

96%

customer satisfaction

1085+

customers supported

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