Receptionist
We are looking for a friendly, organised & proactive Receptionist to join our team and play a vital role in the smooth running of our front-of-house and administrative services.
Other Roles- Type
- Administrative
- Location
- Brook Meadows House - Head Office
- Hours
- 37.5
- Duration
- Fixed Term - 6 months
- Salary
- £25,615 pro rata
- Job Description Download
- Job Description
ReceptionistÂ
Location: Brook Meadows House – Residential Care Home & Head Office
Contract: Full Time 37.5 (Every other Saturday) 6 months Fixed TermÂ
Salary: £25,615 pro rata
About us
Brook Meadows House is a welcoming residential care home committed to providing high-quality care and a supportive environment for residents, families, professionals and visitors. We pride ourselves on delivering a warm, professional service at every point of contact.
We are looking for a friendly, organised and proactive Reception & Customer Service Officer to join our team and play a vital role in the smooth running of our front-of-house and administrative services, on a fixed term contract for 6 months.
The RoleÂ
You will be the first point of contact for residents, relatives, health professionals and visitors, ensuring everyone receives a professional and welcoming experience. Alongside reception duties, you will provide efficient administrative support, support with payroll documentation and assist the management team with private care enquiries while maintaining strict confidentiality and compliance with Data Protection and organisational policies.
Key Responsibilities
- Provide a professional, friendly and welcoming reception service to residents, relatives, health professionals and visitors
- Assist with private residential and homecare enquiries, including supporting visits from prospective residents and their families
- Help maintain a positive visitor experience, including assisting with the in-house café when required
- Ensure the CRM database for private enquiries is kept fully updated and support responses to enquiries when required
- Monitor staffing levels using Planday, open bank shifts as required, and escalate to the Registered Manager when staffing falls below required levels
- Manage and process agency staff invoices, ensuring they accurately reflect shifts worked
- Use Planday to complete payroll-related documentation, including additional duties, expenses, and unpaid leave for all care home employees
About youÂ
Essential:
- Experience in a reception or customer service role
- Strong relationship building skills with a customer first mindset
- Excellent communication and interpersonal skills
- Confidence handling enquiries with empathy and professionalism
- Strong administrative and organisational ability
- Good IT skills, including Microsoft Office
Desirable:
- Experience within healthcare, social care, or hospitality environment
- Knowledge of residential care or homecare services
- Experience supporting payroll or staffing administration
To apply, please submit your CV and a covering letter outlining your suitability for the role.
Be part of a team that helps make Brook Meadows House a warm, professional and welcoming place for all.