Our Services

Spencer House/West Street/Longmans/Westwood

Spencer House and West Street are Supported Living Schemes for adults with learning disabilities. These services support up to 42 tenants to live independently in a variety of accommodation including individual flats and cottages as well as in shared houses.

Longmans and Westwood are Extra Care Schemes for adults. These services support up to 30 tenants to live independently in their own flats whilst having the support of staff on site 24/7.

At these Services:

Links with other agencies and day opportunities.

Focus on developing the skills for independence.

Experienced and compassionate staff deliver person-centred support.

Support with shopping, household tasks and maintaining links in the community.

Contact Details

Spencer House – Randolph Close, Leigh on Sea SS9 4HU

West Street – 61-73 West Street, Southend on Sea SS2 6HH

Longmans – 11 Rampart Street, Shoeburyness SS3 9AY

Westwood – 139 Eastwood Old Road, Leigh on Sea SS9 4RZ

Registered Manager: Joan Constable

Assistant Manager Spencer House and Westwood: Eileen Cowles

Assistant Manager West Street and Longmans: Steven Plume

Telephone: 01702 713631 (Spencer House) 01702 330402 (West Street) 01702 291930 (Longmans) 01702 528935 (Westwood)

E-Mail
joanconstable@southendcare.co.uk

eileencowles@southendcare.co.uk

 stevenplume@southendcare.co.uk



Case Study

Moving to safety

Stefan had been living with his brother, but when his brother moved out he became vulnerable and his  situation became unsafe. This in turn made Stefan anxious and withrdrawn.

An assessment identified that Stefan needed to move, to rebuild his confidence and skills.

Once he had moved and with the support of Southend Care, Stefan’s confidence began to grow and he worked with staff to develop his skills. He started to show a good level of independence and with support from his family, staff helped Stefan with his relationships.

The Making it Work service arranged travel training, which helped with ongoing independence and future employment possibilities. Stefan made excellent progress and now has his own property with a small garden which he is very proud of.

“Stefan’s confidence began to grow and he worked with staff to develop his skills.”

Spencer House

The team

Joan Constable

Joan Constable

CQC Registered Manager

Joan has considerable experience in health and social care. She has been a Registered Manager for 18 years and instrumental in developing the service at Spencer House. Joan came into the care sector after seeing the difference that could be made when her own father needed help. In her spare time, Joan enjoys crafts, especially sewing.

Eileen Cowles

Eileen Cowles

Assistant Manager Spencer House and Westwood

Eileen has been working in the care industry for 25 years and has worked with a variety of client groups including older people, people with learning disabilities and complex care needs.
Eileen moved to Essex September 2018 and joined Southend Care in December 2019 and is looking forward to building strong working relationships and building successful services for the people living at Spencer House and Westwood.
In her spare time Eileen enjoys knitting and crocheting but her favourite thing to do is spend time with her dog Ozzy going for long walks and completing water rescue training

Steven Plume

Steven Plume

Assistant Manager West Street and Longmans

“We just wanted to say a huge thank-you to you and all the staff at Spencer House for all that you have done for Doreen. You have coped with it all heroically and it is so very much appreciated.”

Relative

“People were treated with dignity and respect. During our inspection we observed staff being caring and kind in their approach to people and they were sensitive to each person’s individual needs, giving reassurance where needed.”

CQC REPORT

“People were encouraged to maintain relationships with friends and families. Visitors were welcome and a relative told us they could visit at any time.”

CQC REPORT

15

large self-contained flats

100%

Focus on maximising independence skills.

GOOD

CQC Rating of ‘Good’ (May 2019)

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