Our Services

Spencer House

Spencer House is a Supported Living Scheme for adults with learning disabilities. It focuses on developing tenants’ confidence in everyday living skills and maximising their potential to be as independent as possible. Accommodation includes 15 self-contained flats offering the opportunity to have a home of their own, with a communal lounge to socialise if they wish.

At this Service:

Links with other agencies and day opportunities.

Focus on developing the skills for independence.

Experienced and compassionate staff deliver person-centred support.

Support with shopping, household tasks and maintaining links in the community.

Contact Details

Randolph Close
Southend-on-Sea
SS9 4HU

Registered Manager: Joan Constable
Assistant Manager: Iona Anderson
Telephone: 01702 713631
Email: ionaanderson@southendcare.co.uk

Case Study

Moving to safety

Stefan had been living with his brother, but when his brother moved out, his situation became unsafe. Many of the neighbours in the tower block began to target him as a vulnerable adult and Stefan became anxious and withdrawn.

An assessment identified that Stefan needed to move, to rebuild his confidence and skills. Stefan and his family viewed Spencer House on the day of the assessment and he moved in on 14 May 2018.

Once at Spencer House, Stefan’s confidence began to grow and he worked with staff to develop his skills. He started to show a good level of independence and with support from his family, staff helped Stefan with close personal relationships.

The Making it Work service arranged travel training, which helped with ongoing independence and future employment possibilities. Stefan made excellent progress and now has his own property with a small garden which he is very proud of.

“Stefan’s confidence began to grow and he worked with staff to develop his skills.”

Spencer House

The team

Joan Constable

Joan Constable

CQC Registered Manager

Joan has considerable experience in health and social care. She has been a Registered Manager for 18 years and instrumental in developing the service at Spencer House. Joan came into the care sector after seeing the difference that could be made when her own father needed help. In her spare time, Joan enjoys crafts, especially sewing.

Iona Anderson

Iona Anderson

Assistant Manager

Iona has been in the care sector for the past 20 years. Prior to her current role at Spencer House, she worked in various residential homes for adults with learning disabilities. Iona is passionate about ensuring tenants rights and choices are promoted, while delivering high standards of support.

“We just wanted to say a huge thank-you to you and all the staff at Spencer House for all that you have done for Doreen. You have coped with it all heroically and it is so very much appreciated.”

Relative

“People were treated with dignity and respect. During our inspection we observed staff being caring and kind in their approach to people and they were sensitive to each person’s individual needs, giving reassurance where needed.”

CQC REPORT

“People were encouraged to maintain relationships with friends and families. Visitors were welcome and a relative told us they could visit at any time.”

CQC REPORT
15

large self-contained flats

100%

Focus on maximising independence skills.

GOOD

CQC Rating of ‘Good’ (May 2019)

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