Our Services

Priory House

Priory House provides quality residential care for older people who may need support with a variety of needs. The home also has a number of assessment beds to support people who have recently been discharged from hospital before they head home.

At this Service:

Person centred care.

Activities Co-ordinator on site.

Assessment beds to facilitate pathway out of hospital.

Focus on wellbeing and independence.

Experienced and compassionate staff.

Contact Details

Prittlewell Chase
Southend-on-Sea
SS0 0SR

Registered Manager: Luke Baldock
Telephone: 01702 344145
Email: lukebaldock@southendcare.co.uk

Case Study

Gil Batchelor

Gil, aged 85, came to Priory House for an assessment period. He had recently lost his wife, and before his admission, Gil had become increasingly confused and was putting himself at risk.

For his first two weeks at Priory, Gil didn’t sleep at all, was in an agitated state, and was occasionally aggressive towards the carers. He needed one to one care and supervision at all times.

Priory House has excellent links with the local surgery, including a Dementia Nurse Practitioner, Jackie Smith. Gil’s medication was reviewed and intensive staff support was tailored to his needs. Gil started to sleep well and he gradually became much less agitated. Staff reported that he was a ‘delight to be around’.

He wrote his life history during his stay and enjoyed helping out in the garden. Gil was eventually able to return home, with support from his family.

Priory House

The team

Luke Baldock

Luke Baldock

CQC Registered Manager

Luke has had a long career in Hospital and Nursing/ Care Home Management. He is a strong advocate for excellent staff development and high quality services. He manages both Delaware House and Priory House which will be amalgamated when the building of our new care facility is completed. He lives in Southend and enjoys cinema visits and mountain biking.

Debra Matthews

Debra Matthews

Senior Team Leader

Debra joined the team at Southend Care in February 2018 as a Team Leader. Previously, she had worked in Support, Nursing and Care services for over 36 years working in a variety of settings. Debra is passionate about providing person centred care and also takes a lead role in mentoring new staff who join the team.

Tracey Underwood

Tracey Underwood

Team Leader

Tracey has worked for Southend Care at Priory House since December 2017. She has over 20 years’ experience in Health and Social care and has a particular interest in staff development and training. Tracey enjoys the diverse nature of her role at Priory and is passionate about person centred care.

Janice Van-Dyke

Janice Van-Dyke

Team Leader

Before joining the team at Priory, Janice had worked in a variety of settings; including the local hospital, where she worked on wards focusing on rehabilitation and discharge planning. Janice brings a great deal of experience to the service and is passionate about providing support in a person-centred way.

Michaela Howell

Michaela Howell

Team Leader

Michaela has been working in the health sector for the last 10 years. She has extensive experience working in hospitals and in the community. Before joining the team at Priory House Michaela enjoyed 2 years working as an Associate Practitioner with the District Nurses.
Michaela particularly enjoys working with people with all forms of dementia and is passionate about ensuring that they receive the person centred care tailored to their specific needs.
Michaela enjoys sharing her knowledge with staff who are new to the care sector and is looking forward to the move to the new build.

“As a family, we can’t thank you enough for not only being so wonderful with JS but for always keeping our mind at rest about him.  It was only supposed to be for two weeks, but you made him smile again so two years later he was still with you all.”

Relative

“Thanks for looking after our dad for the past six years. He was obviously very happy there and it has been a comfort to know that his last years were spent with people who genuinely cared about him.”

Relative

“Making the decision for GB to reside in a care home was necessary but not an easy thing for him or his close family. But you all made that transition stress-free and Priory House became his home.”

Relative

“All of the staff are so good here, they are kind, caring and gentle. They treat my relative like their own family.”

CQC Report July 2018

29

beds

GOOD

CQC rating

96%

Customer satisfaction

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