Our Services

Delaware House

Delaware House provides quality residential care for older people with dementia and associated complex needs. The home also has a number of assessment beds to support people who have recently been discharged from hospital before they head home.

At this Service:

Person centred care.

Activities Co-ordinator on site.

Assessment beds to facilitate pathway out of hospital.

Focus on wellbeing and independence.

Experienced and compassionate staff.

Contact Details

Maplin Way North
Shoeburyness
SS3 9PS

Registered Manager: Samantha Howell
Telephone: 01702 588501
Email: samanthahowell@southendcare.co.uk

Case Study

Ros Hennessy

Ros was born in Romford and after school she worked for Southend Borough Council as a typist. Ros was a very artistic lady, painting many watercolours of the local countryside and was also a skilled dressmaker.

She met her future husband, Brian, at a friend’s wedding. They instantly clicked and were married 11 months later in August 1968. Of course, Ros made her wedding dress and dresses for her bridesmaids. Before coming to Delaware House, Ros had been in a number of care homes but seemed unhappy, experiencing poor health, including significant weight loss.

Since her admission to Delaware, Ros has gone up two dress sizes and loves the catering. Her husband Brian visits every lunchtime so that they can still have their meals together. He feels the person-centred approach shown by the staff and their attention to detail has greatly improved the quality of Ros’ life.

Delaware House

The team

Samantha Howell

Samantha Howell

CQC Registered Manager

Samantha has extensive experience and is passionate about dignified, person centred care, which enables people to enjoy the best possible quality of life. She has a petting dog called Parker who visits the home regularly. In her spare time Samantha enjoys badminton, roller skating, sea kayaking, cycling and long dog walks.

Claire Reader

Claire Reader

Deputy Manager

Claire started at Delaware House as a housekeeper, aged 20. She has been in her current role for three years and has extensive experience supporting people with dementia. In addition to providing management support, Claire enjoys watching new members of staff grow in confidence and develop a passion for the job.

Alice Wainwright-Bennett

Alice Wainwright-Bennett

Team Leader

Alice has been a Team Leader at Delaware House for three years. She is also one of our Trainers, providing mandatory training on a range of topics. Alice enjoys the sense of family and community in the home. And loves leaving her shift knowing she’s done her best for others who need support.

Debra Matthews

Debra Matthews

Team Leader

Debra joined the team at Southend Care in February 2018 as a Team Leader. Previously, she had worked in Support, Nursing and Care services for over 36 years working in a variety of settings. Debra is passionate about providing person centred care and also takes a lead role in mentoring new staff who join the team.

Melanie Taplin

Melanie Taplin

Team Leader

Melanie began her career in the care sector over 26 years ago, initially working as a cook. Over the years she has worked in a variety of roles including Rehabilitation Assistant, Night Care Facilitator and Activities Coordinator.
In 2014, Melanie started providing Team Leader cover and has been in this post on a permanent basis for over four years.

“Delaware is truly ‘a home from home for us now’, somewhere we share special time with dad.”

Relative

“Relatives told us that all staff were kind, caring, compassionate and understanding. People were treated with dignity and respect and their privacy was maintained.”

CQC Report

“Thanks you for helping me get some work experience as I was getting nowhere. But seeing you guys has helped me believe in me. To say thank you I have made some chocolate brownies”

CQC Report
25

beds

Good

CQC Rating

96%

Customer Satisfaction

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