Our Services

Complex Intervention Service

The Complex Intervention Service (CIS) provides short-term, specialist support for people with complex needs. We provide Rehabilitation and Reablement programs to people who are recovering after a spell in hospital. And we provide support to people to avoid hospital admission.

At this Service:

Person centred care.

Support with confidence building, daily living skills, meal provision, medication, and mobility indoors/outdoors.

Focused support in the persons own home.

Contact Details

Avro Centre
Avro Road
Southend on Sea

CQC Registered Manager : Shirley Lough
Telephone: 01702 534977
Email: shirleylough@southendcare.co.uk

Case Study

A new start

Following a serious accident to his leg, keen golfer Joshua was housebound and facing a bleak future but he then began receiving support from C.I.S (Complex Intervention Service) .

Joshua says: “Before meeting the team I couldn’t get out of bed. I was given bed exercises then gradually encouraged to do more until I was able to walk unassisted. My mood and confidence have improved so much because I can get out of bed and go outside. The other day I went to play golf with my friends. I still have hydrotherapy and ongoing physio, but I can get in the shower and up the stairs myself. I do get days when I feel low, but I bounce back.

My Rehab Assistant Karlie really understood my situation and helped so much with my mood and confidence. It was the encouragement and positive comments I received from the C.I.S team that got me going again.

“Being supported by C.I.S helped me to get back to my normal life.”


The team

Shirley Lough

Shirley Lough

CQC Registered Manager

Shirley has considerable experience in health and social care, managing complex intermediate services for over twenty years. She’s passionate about safeguarding; ensuring staff know how to recognise, manage and report concerns. Shirley manages a diverse team, including close links with clinicians and health sector colleagues. Shirley sings in a local choir and enjoys attending festivals.

Paula Storey

Paula Storey

Assistant Manager

Paula has worked for the public sector since 1993 and been an Assistant Manager with CIS since 2006. She’s passionate in ensuring staff are trained in all relevant fields, so they can work professionally and safely. Paula enjoys doing DIY and spending quality time with her family.

Jessica Holmes

Jessica Holmes

Assistant Manager

Jessica has been an Assistant Manager with CIS since June 2018. Jessica is the Mental Capacity Act Champion and has been working closely with the SCENT Team following the introduction of this new service in March 2018. Jessica moved to Southend Care following 15 years working at Southend Hospital in various roles and is enjoying the transition to community services. In her spare time Jessica enjoys walking her dog, attending concerts and travelling.

“The service was committed to finding new and innovative ways to help support people to regain their independence and lead a full and active life, whilst being in full control of what happened to them.”


“People received regular and consistent support from the rehabilitation assistants and felt they knew them well, and added that they felt ‘safe and secure’ when receiving care.”


“Thank you all for the wonderful professional attention you gave my husband Bill during his recovery.”