Southend Care
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About Us

Southend Care is a company wholly owned by Southend Borough Council, set up to deliver high quality care and support services. The company began trading in April 2017 and since then we have continued to develop a strong track record as a local care provider working in close partnership with Southend Borough Council, the NHS and the Third Sector.

Southend Care has four main aims:

  1. Delivering effective outcome focused services – We are committed to continuously improving the quality of our services ensuring all of them have a positive and measurable impact on peoples’ lives.
  2. Establishing and maintaining an empowered and effective workforce – As a relatively young company we are ambitious in the continuous development and support of our staff which is the life blood of our care and support services.
  3. Being forward thinking, proactive and innovative – We want to be at the forefront of innovation including advances in technology and new models of care, continuously learning, challenging and generating ideas that bring value to peoples’ lives now and for the future.
  4. Developing and growing in a sustainable way – We are committed to developing in a responsible and considered way, building our reputation as a high quality provider of care and support services.

By investing in the learning and development of our staff, paying the Real Living Wage and offering a substantial range of benefits, we have become an employer of choice locally.

Southend Care is a company wholly owned by Southend Borough Council, set up to deliver high quality care and support services. The company began trading in April 2017 and since then we have continued to develop a strong track record as a local care provider working in close partnership with Southend Borough Council, the NHS and the Third Sector.

Southend Care has four main aims:

  1. Delivering effective outcome focused services – We are committed to continuously improving the quality of our services ensuring all of them have a positive and measurable impact on peoples’ lives.
  2. Establishing and maintaining an empowered and effective workforce – As a relatively young company we are ambitious in the continuous development and support of our staff which is the life blood of our care and support services.
  3. Being forward thinking, proactive and innovative – We want to be at the forefront of innovation including advances in technology and new models of care, continuously learning, challenging and generating ideas that bring value to peoples’ lives now and for the future.
  4. Developing and growing in a sustainable way – We are committed to developing in a responsible and considered way, building our reputation as a high quality provider of care and support services.

By investing in the learning and development of our staff, paying the Real Living Wage and offering a substantial range of benefits, we have become an employer of choice locally.

Our Principles

The way the company works is guided by a number of principles:

Building a sustainable company that does good: good for the people it serves, its staff and the wider community

Enabling those traditionally disadvantaged to be empowered to live fulfilling lives

Ensuring staff feel part of something positive, worthwhile, satisfying and fulfilling

Ensuring our customers are valued as individuals, respected as equals, feel safe, supported and uplifted by what we do. That every interaction we have with a customer enhances their life no matter how small or big that might be

Ensuring our growth as a company provides opportunity for us to do more good for more people

Ensuring staff have the tools, the learning and the development to be the best version of themselves. That they know we nurture talent and opportunities are offered so where desired staff can build a fulfilling career

Policies and procedures and systems empower staff and customers, encouraging responsibility, quality and safeguarding the well-being of all.

24,000

individual day sessions held between 2018-19

96%

customer satisfaction

1085+

customers supported

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